Getting Started
To enable access to the Aqualus Water Field Operations App, you must:
Ensure that the user has the correct Access Permissions to access the FOA,
Download and Install the FOA to your device, and then
Configure the FOA to work with your Aqualus Water system.
You may then proceed to Logging In to the App.
It is important to remember and follow the sync process and described in the ‘Synchronise Data Store’ section, to ensure that changed data is available on your device to perform work in the field as well and uploading work done back to the system to be processed at the end of each day.
Page Content
Access Permissions
To enable access to the Aqualus Water Field Operations App, first ensure that the user has been granted the correct permissions.
Under System Configuration → Manage Users and Roles → find the relevant username → Operations → Modify Roles → "mobileUser" must be set to a minimum of "Device Access".
Minimum Specifications
Taggle is in the process of determining recommendations for specific devices, however at this point in time does not have any specific recommendations.
Taggle currently tests and approves the App for the operating system, not for specific devices. This is due to anomalies that arise from a vendor’s implementation of the operating system, their device drivers or if a vendor makes firmware and software updates to their device via OTA or other methods.
The minimum specifications therefore are the base minimum requirements to be able to run the Field Operations App for the operating system listed and are not device specific.
Platform | Minimum Specifications |
|---|---|
Windows Devices |
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Android Devices |
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Apple Devices |
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Download and Install the App
Please note: It is most likely that your IT department or team has secured your devices and systems from external threats, and you will not be able to install applications directly to your device. If this is the case, then please contact your manager or your IT department to request the Aqualus Water Field Operations App be added to an installation whitelist or pushed to your device/s directly.
Download the version that corresponds to your device:
Platform | Availability |
|---|---|
Windows 10/11 | Available: |
Android 12 and above | In review: |
iOS | Not supported. Contact us for queries. |
Once downloaded, please install the Aqualus Water Field Operations App normally.
Configure the App
Once you have the Aqualus Water Field Operations App installed, open it and proceed to configure to access your instance.
Please note: You must have a working connection to internet to configure the App. As per the below screenshots, your configuration page should show that “Online?” is Yes to allow configuration and syncing of devices.
Main/Login Page
Windows | Android |
|---|---|
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Configuration Options Page
The Configuration Options area should match the below, with your instance name (mystaffurl.aqualus.com) in the Server IP Address field.
Windows | Android |
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You will need the Device UUID field, highlighted in the red box in the above examples, to unlock the device when first installing. It is recommended to install and configure the app on the device in the office with a staff member with authority to perform the unlock or take note of the Device UUID, as per the ‘New Device - First Time Login’ section.
The Connected? status indicates a connection to the site. This status will only be updated if a successful connection to your site has been made. Once the site details have been saved, it may take up to a minute to sync settings to the site. If the device cannot be identified through the site after this point, re-check your configuration details and try again.
Here are the details for the options above:
If your Aqualus login URL is https://demo.aqualus.com, then:
URL Prefix: This field is always https://
Server IP Address: Using your Aqualus Water site address, this is only the main name of the site, without any special characters - e.g. demo.aqualus.com
Root Path: This field is always /
Domain Name: This field is left as blank/empty unless otherwise instructed. It is used for older AD authentication systems.
Device Key: Auto generated field. This will display when the mobile device successfully creates a connection with the site and can be used to identify the specific device.
Troubleshooting
Regional Settings
Regional Settings that affect the Date/Time format can have a negative impact on the ability to save advice and meter read details if they are not set correctly.
Using an American date format, where the month is before the before the date (MM/DD/YYYY) will cause issues where the advice will not be able to be saved.
The Regional format MUST be set to Australia, or any format that specifically has the format for entering the Date as DD/MM/YYYY.
Please ensure that the regional settings on the Android or Windows device have the format DD/MM/YYYY to allow saving of advice and meter read data.
GPS/Location issues
Now your device is connected, you may proceed to log in.