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SFTP Access - AWS Transfer Family

SFTP Access - AWS Transfer Family

Taggle uses the AWS Transfer Family service for file delivery and collection via the SFTP protocol for Aqualus Water data.

This document is to provide information and links that outline the details of the AWS Transfer Family system, how to obtain access and how to connect.

For assistance or clarification of the details in this document, please contact the Taggle Customer Support team.

 

Please note:

The process detailed on this page is for Aqualus Water data transfers via

 

ftp.aqualus.com

 

only.

ftp.taggle.com.au has been depreciated and is no longer used.

 

The process detailed on this page is currently NOT valid for data transfers from our IoT platform that are transferred via ftp2.taggle.com.au.

Taggle will advise all customers when the ftp2 SFTP upgrade is complete.

 

Contents

 

Summary

The numbered steps below detail the process needed to setup a secure transfer between your organisation and Taggle Systems via AWS Transfer Family.

For more detail about AWS Transfer Family, please review the https://docs.aws.amazon.com/transfer/latest/userguide/what-is-aws-transfer-family.html page.

 

 

Please follow these steps:

1. Create your SSH Keys

Please refer to https://docs.aws.amazon.com/transfer/latest/userguide/sshkeygen.html for recommended details for key generation.

2. Send Public Key to Taggle Customer Service

Send the public key only to the Taggle Customer Service team via the portal at https://support.taggle.com or support email at support@taggle.com.au.

 

Do NOT send:

  • Your id_rsa (private key)

  • Keys in PEM or PuTTY (.ppk) format

  • Encrypted/private key content

 

Please share only the contents of the .pub file with your Taggle contact.

 

3. Receive your SFTP username

Once Taggle Customer Service has confirmed your access is created, we will provide you with your SFTP username.

4. Configure your client/script to use the new endpoint

Details for various systems for file transfer configurations can be found at https://docs.aws.amazon.com/transfer/latest/userguide/transfer-file.html .

The server to access for processing and retrieving files is

sftp.aqualus.com

A test server is available if required at sftp-test.aqualus.com.

Due to the variety of methods that can be used to access an FTP system, if you are having trouble connecting please confirm that you are able to see the welcome message when using the command

Command line:

sftp -P 22 sftp.aqualus.com

Powershell:

Test-NetConnection sftp.aqualus.com -Port 22

If you do not see the welcome message, you many need to ensure your system firewall is not blocking access.

 

Files to be processed into the Aqualus Water system must be uploaded to the Process/ folder.

 

 

When a user logs in via SFTP, they are placed in their personal root directory (e.g. 'sftp-cust1').


Uploads for ETL/DLT Import for Customer

Files must be uploaded to the Process/ folder (ETL/DLT Import).

New files should be uploaded between 8:00 PM and midnight Australia local time.

⏱ Important: Any file uploaded before 7:00 PM might be moved to the Complete/ folder the same day during the scheduled archival job.

🧾 Example:
If a user uploads a file at 6:45 PM, it may be archived at 7:00 PM on the same day — meaning the file may not remain in Process/ for the intended import.

To avoid this, upload after 8:00 PM, e.g., 9:30 PM, to ensure the file remains available in Process/ for the next import window.


Users cannot access files once they’ve been moved to Complete/. This ensures integrity and separation between uploaded and processed data.


Downloads for Reporting/Export to Customer

Reports and files for customer to download can be found in the Report/ folder (Outbound).